Terms and Conditions

Pickle & Honey is an independent catering business based in the North East of England, offering grazing platters, sweet treats and bespoke event catering. These terms apply to every order placed through this website.

An order is only confirmed once full payment has been received and a written order confirmation has been issued. Until then, your chosen date is not reserved.

Please check your confirmation carefully and tell us straight away if anything is wrong.

Dates are subject to availability and daily capacity, and are released on the website as they open. Sundays and Mondays are normally unavailable. If your preferred date is not showing, please contact us, as we may still be able to accommodate your order.

Orders can be collected or delivered locally where available. Your collection or delivery arrangement, including the address and time window, is confirmed in your order confirmation. Someone must be available to receive a delivery at the agreed time; we cannot leave fresh food unattended, and a missed delivery cannot be refunded.

Prices are shown at the point of ordering and include everything described in the product listing. Payment is taken in full and securely online at the time of ordering.

Our food is made by hand with fresh, seasonal ingredients, so platters may vary slightly from the photographs on the website. Where a substitution is necessary it will be of a similar type, quality and value.

Allergen information is available for every product. Our kitchen handles multiple allergens, including nuts, dairy, gluten, eggs, fish and shellfish, and we cannot guarantee the complete absence of traces. Customers with a severe allergy must contact us before ordering.

Food is prepared fresh for your chosen date. You are responsible for following the storage and serving instructions supplied with your order, and for refrigerating items promptly.

Changes or cancellations must be requested at least 72 hours before your chosen date and remain subject to availability. Because our products are fresh, perishable and made specifically for each order, cancellations made with less than 72 hours notice are non-refundable. This does not affect your statutory rights where an order is faulty, incorrect or not as described.

Event catering is available for a minimum of 20 guests, with prices from £15 per person. Final quotes depend on the chosen menu, guest numbers, location and setup requirements, and are confirmed in writing before the booking is held. Final guest numbers and menu choices should be confirmed at least 14 days before the event, and the balance is payable before the event date.

If something is not right, please contact us on the day of collection or delivery with details and, where possible, a photograph, so we can put it right or arrange a refund where appropriate.

We do not limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise our liability for an order is limited to the amount you paid for it.

These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales.